PRIVACY POLICY
Last updated: May 2026
1. Who We Are
Six of Pentacles Pty Ltd trading as Pottery For The Planet operates the website at www.potteryfortheplanet.com. We are responsible for collecting, using and protecting your personal information as described in this policy.
If you have any questions about this policy or how we handle your data, you can contact us at hello@potteryfortheplanet.com.
2. What Information We Collect
We collect personal information in two ways.
Information you give us directly, including your name, email address, billing and shipping address, phone number, and payment information when you make a purchase, create an account, sign up to our mailing list, enter a competition or giveaway, or contact us with an enquiry.
Information collected automatically when you visit our website, including your IP address, browser type, device information, pages you visit, search terms that brought you to our site, and how you interact with the site. This is collected using cookies and similar tracking technologies.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including payment processing, shipping, and sending order confirmations
- Communicate with you about your order or enquiry
- Send you marketing emails or SMS messages if you have opted in, or as a returning customer in line with applicable law
- Run competitions and social media giveaways you have entered, including contacting winners and arranging prize delivery
- Screen for fraud and protect the security of our site
- Improve our website and understand how customers use it
4. Who We Share Your Information With
We do not sell your personal information. We share it only with trusted third parties who help us run our business, including:
- Shopify to power our online store. See Shopify's Privacy Policy at shopify.com/legal/privacy
- Klaviyo to manage our email and SMS marketing communications. See Klaviyo's Privacy Policy at klaviyo.com/legal/privacy-notice
- Google Analytics to understand how our site is used. See Google's Privacy Policy at policies.google.com/privacy. You can opt out at tools.google.com/dlpage/gaoptout
- Microsoft Clarity to capture how you interact with our website through heatmaps and session replay. See Microsoft's Privacy Statement at privacy.microsoft.com/privacystatement
We may also share your information where required by law, such as in response to a legal request or to protect our rights.
5. Cookies
Our website uses cookies to improve your experience, remember your preferences, and help us understand how people use our site. When you visit our site, you will be asked for your consent to use non-essential cookies.
You can manage or disable cookies through your browser settings at any time, though some features of the site may not function correctly if you do.
6. Behavioural Advertising
We may use your information to show you targeted advertising on platforms like Facebook, Instagram, and Google. You can opt out of targeted advertising at any time:
- Facebook and Instagram: facebook.com/settings/?tab=ads
- Google: google.com/settings/ads/anonymous
- Microsoft and Bing: advertise.bingads.microsoft.com/resources/policies/personalized-ads
You can also opt out via the Digital Advertising Alliance at optout.aboutads.info.
7. How Long We Keep Your Information
We keep your order information for seven years from the date of your transaction in line with our legal obligations. We keep your marketing preferences until you unsubscribe or ask us to delete your data.
8. Your Rights
You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise any of these rights, contact us at hello@potteryfortheplanet.com.
If you have subscribed to our emails or SMS messages, you can unsubscribe at any time using the unsubscribe link at the bottom of any email we send, or by replying STOP to any SMS.
9. Children's Privacy
Our website and products are not intended for children under 13. We do not knowingly collect personal information from anyone under 13. If we become aware that we have collected information from a child under 13, we will delete it promptly.
10. Security
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Access to your information is limited to staff and partners who need it to carry out their role, and all are subject to confidentiality obligations.
If you post publicly on our website or social media pages, that information becomes public and we are not responsible for how third parties may use it.
11. Links to Other Sites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.
12. Do Not Track
We do not currently alter our data collection practices in response to Do Not Track signals from browsers.
13. Changes to This Policy
We may update this policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review it periodically.
14. Contact Us
For any questions, concerns, or requests relating to this policy or your personal information, please contact us:
Email: hello@potteryfortheplanet.com Address: 22 Action Street, Noosaville QLD 4566, Australia Online: potteryfortheplanet.com/pages/contact-us
